At Kittie Yiyi, we always want our customer to have the best shopping experience by getting their purchases fast and safely. That's why we deliver our products to you by the most trusted delivery companies which are Pos Laju(for Malaysia) and EMS,SF,UPS (for International).
We keep our delivery fees to a minimum so that our customers can save more in their purchases. For delivery within Malaysia, charges will be RM10-RM15 and shipping will be free for any purchases above RM150 . As for other country besides Malaysia, delivery fees will be between at RM30-RM100. Any orders above RM1000 will enjoy free shipping.
Our aims is to deliver within the time agreed upon at purchase which is in between 2-9 working days. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. If you want to track your order, email us at firstname.lastname@example.org, please do put in your purchase details which includes the product ID, date of purchase and name, and we will get back to you as soon as possible.
In the rare circumstance that your item is missing from your order, please do contact us at email@example.com / IG DM us and our management team will look into the matter.